$12.5B
FTC-reported fraud losses in 2024
FTC says consumers reported losing $12.5 billion to fraud in 2024.
fake Uber support call scam
Scammers call Uber riders or drivers claiming to be from Uber support, requesting login credentials or payment information to resolve a fabricated account issue.
“impersonation scam”
↑ 604%Key indicators
Usually targetsUber riders
Often hitsDrivers and gig workers
Common regionUnited States
Last updated2026-04-04
Estimated impact
$960
median reported loss
Typical range$60 – $12K
Recovery rate~15%
Annual reports330,000
Scam breakdown
1
Scammers call victims using spoofed phone numbers that may appear to be from Uber, referencing real trip details gathered from data breaches or social engineering.
2
They claim there is a problem with a recent trip, payment method, or account security, and request login credentials or a verification code to 'fix' the issue.
3
With the information provided, they take over the victim's account, make unauthorized rides, or change the payment method.
What to do first
Uber support communicates primarily through the app — hang up on unsolicited calls claiming to be from Uber.
Related terms
Uber phone scamfake Uber customer serviceUber support impersonationBrand impersonation scamsUberSurgingUber ridersUber driversGig workersDrivers and gig workersOnline shoppersUnited StatesUnited KingdomCanadaUber phone scamfake Uber customer service
Real-world example
How this scam plays out in practice
Based on reported patterns. Names and details are illustrative.
The setup
Robert, 35, a uber riders, encountered what appeared to be a legitimate brand impersonation scams situation while using Uber. Scammers call victims using spoofed phone numbers that may appear to be from Uber, referencing real trip details gathered from data breaches or social engineering.
Step 2
What happened next was calculated: They claim there is a problem with a recent trip, payment method, or account security, and request login credentials or a verification code to 'fix' the issue.
Step 3
The pressure escalated quickly: With the information provided, they take over the victim's account, make unauthorized rides, or change the payment method.
The outcome
Robert realized something was wrong when you receive an unsolicited call from someone claiming to be uber support. By that point, significant damage had already been done — money sent, personal information shared, or trust exploited.
The lesson
Uber support communicates primarily through the app — hang up on unsolicited calls claiming to be from Uber. Robert's experience shows why you receive an unsolicited call from someone claiming to be uber support and caller asks for your password, payment details, or a verification code sent to your phone are the clearest early warning signs.
How to identify it
- You receive an unsolicited call from someone claiming to be Uber support
- Caller asks for your password, payment details, or a verification code sent to your phone
- Caller creates urgency by claiming your account will be deactivated within hours
- Pause before paying, clicking, or sharing information. Scammers rely on speed.
- Verify the sender, company, or agency using a phone number or website you already know is legitimate.
- Treat secrecy, urgency, and off-platform payment requests as strong scam signals.
What to do now
- ✓Uber support communicates primarily through the app — hang up on unsolicited calls claiming to be from Uber.
- ✓Never share your password, verification codes, or payment details over the phone.
- ✓Contact Uber support directly through the Help section in the app if you are concerned about your account.
What to save before reporting
- ✓Save the message, profile, phone number, email, or URL that was used.
- ✓Keep payment confirmations, receipts, and account alerts before you dispute or delete anything.
- ✓Write down the timeline while the details are still fresh.
How big is this problem
You are not alone — this scam affects millions of people.
These numbers come from government agencies and official reports. If you have been affected, know that this is a widespread problem — not something that only happens to careless people.
FTC 2024 fraud losses
Imposters
Most common FTC fraud category in 2024
FTC says imposter scams remained the most commonly reported fraud category in 2024.
History and evolution
- This scam family tends to persist because the social-engineering pressure works even when the exact scripts, platforms, and payment methods change.
- The specific packaging evolves over time, but the core pattern usually stays the same: create urgency, control the channel, and push action before verification.
- The FTC received over 330,000 reports of business impersonation scams in 2023, with technology and service companies being the most commonly impersonated.
Recovery and follow-up
- ✓Save the messages, receipts, account alerts, and transaction details before you block or delete anything.
- ✓Report the scam through the official platform or government channel that best matches where it happened.
- ✓Uber support communicates primarily through the app — hang up on unsolicited calls claiming to be from Uber.
- ✓Never share your password, verification codes, or payment details over the phone.
- ✓Contact Uber support directly through the Help section in the app if you are concerned about your account.
Why this pattern keeps working
Even when the story changes, most scams still use the same pressure pattern: urgency, authority, and a request to move money or data fast.
The FTC received over 330,000 reports of business impersonation scams in 2023, with technology and service companies being the most commonly impersonated.
FTC Consumer Sentinel 2025
Where to report it
If you have been targeted by this scam, reporting it helps authorities track the pattern and protect others. United States has dedicated agencies that handle fraud reports.
ReportFraud.gov
Federal Trade Commission
Central U.S. consumer fraud reporting portal.
File an IC3 complaint
FBI Internet Crime Complaint Center
FBI portal for internet-enabled crime reports.
Start identity theft recovery
IdentityTheft.gov
Official U.S. identity theft recovery plan builder.
Explore further
Understand the bigger picture
Who is most at risk
Who this scam targets
Primary targets
Uber riders, Uber drivers, Gig workers
Geographic concentration
United States, United Kingdom, Canada, India
Primary channel
Uber — Brand impersonation scams
Why this group is vulnerable
Uber riders are particularly vulnerable because this scam exploits trust in familiar brands, authority figures, and time-sensitive decisions. The rapid increase in reports suggests that awareness among this demographic remains low.
Sources and methodology
How we verify this information
OpenScam tracks scam patterns using a combination of government consumer protection databases (FTC, IC3, Action Fraud), platform-specific fraud reports, and verified consumer complaint data. Each entry is cross-referenced against at least two independent sources before publication.
Severity ratings are based on financial impact potential, reversibility of damage, and volume of reports across multiple reporting channels. Trend velocity reflects the rate of change in report volume over the most recent 90-day window.
This page was last verified on 2026-04-04. Red flags, recovery steps, and reporting resources are reviewed quarterly against current agency guidance.
Evidence and indicators
- The FTC received over 330,000 reports of business impersonation scams in 2023, with technology and service companies being the most commonly impersonated.
Source notes
- FTC Consumer Sentinel 2025
Frequently asked questions
Common questions about fake uber support call scam
How does the fake uber support call scam work?+
Scammers call victims using spoofed phone numbers that may appear to be from Uber, referencing real trip details gathered from data breaches or social engineering. They claim there is a problem with a recent trip, payment method, or account security, and request login credentials or a verification code to 'fix' the issue. With the information provided, they take over the victim's account, make unauthorized rides, or change the payment method.
What are the warning signs of fake uber support call scam?+
You receive an unsolicited call from someone claiming to be Uber support Caller asks for your password, payment details, or a verification code sent to your phone Caller creates urgency by claiming your account will be deactivated within hours
What should I do if I encounter fake uber support call scam?+
Uber support communicates primarily through the app — hang up on unsolicited calls claiming to be from Uber. Never share your password, verification codes, or payment details over the phone. Contact Uber support directly through the Help section in the app if you are concerned about your account.
Who is most at risk for fake uber support call scam?+
This scam primarily targets Uber riders, Uber drivers, Gig workers. It is most commonly reported in United States, United Kingdom, Canada, India and typically appears on Uber.
Is fake uber support call scam getting worse?+
fake Uber support call scam is currently surging — reports are increasing rapidly. It has been reported across US, UK, CA, IN. Last updated 2026-04-04.
Related scams
Similar scams to watch out for
Brand impersonation scams
↑ 60%Amazon account suspension scam
An email or text claims your Amazon account has been suspended due to suspicious activity and directs you to a fake login page to steal your Amazon credentials and payment information.
What to do first
Log in to Amazon directly by typing amazon.com into your browser — never through email links.
Targets
Online consumers
Seen in
U.S.
Brand impersonation scams
↑ 60%Apple ID locked scam
A message claims your Apple ID has been locked or will be disabled and directs you to a fake Apple website to enter your credentials, giving scammers access to your iCloud, payments, and devices.
What to do first
Check your Apple ID status by going directly to appleid.apple.com — never through links in emails.
Targets
Online consumers
Seen in
U.S.
Brand impersonation scams
↑ 60%bank fraud department impersonation scam
A caller or texter claims to be from your bank's fraud department, warns about suspicious transactions, and convinces you to share account details or transfer money to a 'safe' account.
What to do first
Hang up and call your bank directly using the number on the back of your card or on your bank's official website.
Targets
Account holders
Seen in
U.S.
Help someone avoid this scam.
Scammers succeed because people do not talk about it. If you or someone you know has been affected, there is no shame in it — it happens to millions of people every year. Share this page with friends and family so they know what to look for.