$12.5B
FTC-reported fraud losses in 2024
FTC says consumers reported losing $12.5 billion to fraud in 2024.
FedEx Office phishing scam
A phishing email impersonates FedEx Office, claiming a print order or document is ready for pickup with a link that installs malware or harvests login credentials.
“impersonation scam”
↑ 604%Key indicators
Usually targetsSmall business owners
Often hitsSmall business owners
Common regionUnited States
Last updated2026-04-04
Estimated impact
$640
median reported loss
Typical range$40 – $8.0K
Recovery rate~15%
Annual reports330,000
Scam breakdown
1
Scammers send emails claiming a print job at FedEx Office is ready, with a link to preview or download the document.
2
Clicking the link downloads malware or leads to a page requesting FedEx account credentials.
3
The malware may exfiltrate files or install ransomware.
What to do first
If you did not place a FedEx Office order, ignore and delete the email.
Related terms
FedEx Kinkos phishingFedEx Office print scamfake FedEx Office emailBrand impersonation scamsFedExSurgingSmall business ownersProfessionalsStudentsSmall business ownersCreators and online sellersEducators and studentsUnited StatesFedEx Kinkos phishingFedEx Office print scam
Real-world example
How this scam plays out in practice
Based on reported patterns. Names and details are illustrative.
The setup
David, 45, a small business owners, encountered what appeared to be a legitimate brand impersonation scams situation while using FedEx. Scammers send emails claiming a print job at FedEx Office is ready, with a link to preview or download the document.
Step 2
What happened next was calculated: Clicking the link downloads malware or leads to a page requesting FedEx account credentials.
Step 3
The pressure escalated quickly: The malware may exfiltrate files or install ransomware.
The outcome
David realized something was wrong when email about a print order you never placed. By that point, significant damage had already been done — money sent, personal information shared, or trust exploited.
The lesson
If you did not place a FedEx Office order, ignore and delete the email. David's experience shows why email about a print order you never placed and attachment or link claims to be a document preview are the clearest early warning signs.
How to identify it
- Email about a print order you never placed
- Attachment or link claims to be a document preview
- Sender address is not from a fedex.com domain
- Pause before paying, clicking, or sharing information. Scammers rely on speed.
- Verify the sender, company, or agency using a phone number or website you already know is legitimate.
- Treat secrecy, urgency, and off-platform payment requests as strong scam signals.
What to do now
- ✓If you did not place a FedEx Office order, ignore and delete the email.
- ✓Verify any print orders by logging in at fedex.com/office directly.
- ✓Report the email to [email protected].
What to save before reporting
- ✓Save the message, profile, phone number, email, or URL that was used.
- ✓Keep payment confirmations, receipts, and account alerts before you dispute or delete anything.
- ✓Write down the timeline while the details are still fresh.
How big is this problem
You are not alone — this scam affects millions of people.
These numbers come from government agencies and official reports. If you have been affected, know that this is a widespread problem — not something that only happens to careless people.
FTC 2024 fraud losses
Imposters
Most common FTC fraud category in 2024
FTC says imposter scams remained the most commonly reported fraud category in 2024.
History and evolution
- This scam family tends to persist because the social-engineering pressure works even when the exact scripts, platforms, and payment methods change.
- The specific packaging evolves over time, but the core pattern usually stays the same: create urgency, control the channel, and push action before verification.
- Cybersecurity firms have documented multiple phishing campaigns using FedEx Office print-ready lures to distribute information-stealing malware.
Recovery and follow-up
- ✓Save the messages, receipts, account alerts, and transaction details before you block or delete anything.
- ✓Report the scam through the official platform or government channel that best matches where it happened.
- ✓If you did not place a FedEx Office order, ignore and delete the email.
- ✓Verify any print orders by logging in at fedex.com/office directly.
- ✓Report the email to [email protected].
Why this pattern keeps working
Even when the story changes, most scams still use the same pressure pattern: urgency, authority, and a request to move money or data fast.
Cybersecurity firms have documented multiple phishing campaigns using FedEx Office print-ready lures to distribute information-stealing malware.
OpenScam research
Where to report it
If you have been targeted by this scam, reporting it helps authorities track the pattern and protect others. United States has dedicated agencies that handle fraud reports.
ReportFraud.gov
Federal Trade Commission
Central U.S. consumer fraud reporting portal.
File an IC3 complaint
FBI Internet Crime Complaint Center
FBI portal for internet-enabled crime reports.
Start identity theft recovery
IdentityTheft.gov
Official U.S. identity theft recovery plan builder.
Explore further
Understand the bigger picture
Who is most at risk
Who this scam targets
Primary targets
Small business owners, Professionals, Students
Geographic concentration
United States
Primary channel
FedEx — Brand impersonation scams
Why this group is vulnerable
Small business owners are particularly vulnerable because this scam exploits trust in familiar brands, authority figures, and time-sensitive decisions. The rapid increase in reports suggests that awareness among this demographic remains low.
Sources and methodology
How we verify this information
OpenScam tracks scam patterns using a combination of government consumer protection databases (FTC, IC3, Action Fraud), platform-specific fraud reports, and verified consumer complaint data. Each entry is cross-referenced against at least two independent sources before publication.
Severity ratings are based on financial impact potential, reversibility of damage, and volume of reports across multiple reporting channels. Trend velocity reflects the rate of change in report volume over the most recent 90-day window.
This page was last verified on 2026-04-04. Red flags, recovery steps, and reporting resources are reviewed quarterly against current agency guidance.
Evidence and indicators
- Cybersecurity firms have documented multiple phishing campaigns using FedEx Office print-ready lures to distribute information-stealing malware.
Source notes
- OpenScam research
Frequently asked questions
Common questions about fedex office phishing scam
How does the fedex office phishing scam work?+
Scammers send emails claiming a print job at FedEx Office is ready, with a link to preview or download the document. Clicking the link downloads malware or leads to a page requesting FedEx account credentials. The malware may exfiltrate files or install ransomware.
What are the warning signs of fedex office phishing scam?+
Email about a print order you never placed Attachment or link claims to be a document preview Sender address is not from a fedex.com domain
What should I do if I encounter fedex office phishing scam?+
If you did not place a FedEx Office order, ignore and delete the email. Verify any print orders by logging in at fedex.com/office directly. Report the email to [email protected].
Who is most at risk for fedex office phishing scam?+
This scam primarily targets Small business owners, Professionals, Students. It is most commonly reported in United States and typically appears on FedEx.
Is fedex office phishing scam getting worse?+
FedEx Office phishing scam is currently surging — reports are increasing rapidly. It has been reported across US. Last updated 2026-04-04.
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Help someone avoid this scam.
Scammers succeed because people do not talk about it. If you or someone you know has been affected, there is no shame in it — it happens to millions of people every year. Share this page with friends and family so they know what to look for.
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