$12.5B
FTC-reported fraud losses in 2024
FTC says consumers reported losing $12.5 billion to fraud in 2024.
FedEx delivery address confirmation scam
An email claims FedEx could not confirm your delivery address and asks you to click a link to verify, leading to a credential-harvesting phishing page.
“impersonation scam”
↑ 604%Key indicators
Usually targetsOnline shoppers
Often hitsCreators and online sellers
Common regionUnited States
Last updated2026-04-04
Estimated impact
$960
median reported loss
Typical range$60 – $12K
Recovery rate~15%
Annual reports330,000
Scam breakdown
1
Scammers send emails claiming FedEx cannot deliver because the address on file is incomplete or incorrect.
2
Victims click a link and enter their full address, phone number, and sometimes payment information.
3
This data is used for identity theft or sold to other scam operations.
What to do first
Verify your shipment directly at fedex.com using your tracking number.
Related terms
FedEx address verification phishingFedEx confirm delivery scamFedEx address update emailBrand impersonation scamsFedExSurgingOnline shoppersAdultsProfessionalsCreators and online sellersOnline shoppersUnited StatesCanadaFedEx address verification phishingFedEx confirm delivery scam
Real-world example
How this scam plays out in practice
Based on reported patterns. Names and details are illustrative.
The setup
Olga, 34, a online shoppers, encountered what appeared to be a legitimate brand impersonation scams situation while using FedEx. Scammers send emails claiming FedEx cannot deliver because the address on file is incomplete or incorrect.
Step 2
What happened next was calculated: Victims click a link and enter their full address, phone number, and sometimes payment information.
Step 3
The pressure escalated quickly: This data is used for identity theft or sold to other scam operations.
The outcome
Olga realized something was wrong when email asks you to confirm an address for a package you did not order. By that point, significant damage had already been done — money sent, personal information shared, or trust exploited.
The lesson
Verify your shipment directly at fedex.com using your tracking number. Olga's experience shows why email asks you to confirm an address for a package you did not order and sender domain is not fedex.com are the clearest early warning signs.
How to identify it
- Email asks you to confirm an address for a package you did not order
- Sender domain is not fedex.com
- Link redirects through multiple URLs before landing on a form
- Pause before paying, clicking, or sharing information. Scammers rely on speed.
- Verify the sender, company, or agency using a phone number or website you already know is legitimate.
- Treat secrecy, urgency, and off-platform payment requests as strong scam signals.
What to do now
- ✓Verify your shipment directly at fedex.com using your tracking number.
- ✓Do not enter personal information through links in unsolicited emails.
- ✓Report to FedEx at [email protected].
What to save before reporting
- ✓Save the message, profile, phone number, email, or URL that was used.
- ✓Keep payment confirmations, receipts, and account alerts before you dispute or delete anything.
- ✓Write down the timeline while the details are still fresh.
How big is this problem
You are not alone — this scam affects millions of people.
These numbers come from government agencies and official reports. If you have been affected, know that this is a widespread problem — not something that only happens to careless people.
FTC 2024 fraud losses
Imposters
Most common FTC fraud category in 2024
FTC says imposter scams remained the most commonly reported fraud category in 2024.
History and evolution
- This scam family tends to persist because the social-engineering pressure works even when the exact scripts, platforms, and payment methods change.
- The specific packaging evolves over time, but the core pattern usually stays the same: create urgency, control the channel, and push action before verification.
- APWG phishing reports consistently rank logistics companies among the top impersonated brands in credential-harvesting campaigns.
Recovery and follow-up
- ✓Save the messages, receipts, account alerts, and transaction details before you block or delete anything.
- ✓Report the scam through the official platform or government channel that best matches where it happened.
- ✓Verify your shipment directly at fedex.com using your tracking number.
- ✓Do not enter personal information through links in unsolicited emails.
- ✓Report to FedEx at [email protected].
Why this pattern keeps working
Even when the story changes, most scams still use the same pressure pattern: urgency, authority, and a request to move money or data fast.
APWG phishing reports consistently rank logistics companies among the top impersonated brands in credential-harvesting campaigns.
FBI IC3 2024
Where to report it
If you have been targeted by this scam, reporting it helps authorities track the pattern and protect others. United States has dedicated agencies that handle fraud reports.
ReportFraud.gov
Federal Trade Commission
Central U.S. consumer fraud reporting portal.
File an IC3 complaint
FBI Internet Crime Complaint Center
FBI portal for internet-enabled crime reports.
Start identity theft recovery
IdentityTheft.gov
Official U.S. identity theft recovery plan builder.
Explore further
Understand the bigger picture
Who is most at risk
Who this scam targets
Primary targets
Online shoppers, Adults, Professionals
Geographic concentration
United States, Canada
Primary channel
FedEx — Brand impersonation scams
Why this group is vulnerable
Online shoppers are particularly vulnerable because this scam exploits trust in familiar brands, authority figures, and time-sensitive decisions. The rapid increase in reports suggests that awareness among this demographic remains low.
Sources and methodology
How we verify this information
OpenScam tracks scam patterns using a combination of government consumer protection databases (FTC, IC3, Action Fraud), platform-specific fraud reports, and verified consumer complaint data. Each entry is cross-referenced against at least two independent sources before publication.
Severity ratings are based on financial impact potential, reversibility of damage, and volume of reports across multiple reporting channels. Trend velocity reflects the rate of change in report volume over the most recent 90-day window.
This page was last verified on 2026-04-04. Red flags, recovery steps, and reporting resources are reviewed quarterly against current agency guidance.
Evidence and indicators
- APWG phishing reports consistently rank logistics companies among the top impersonated brands in credential-harvesting campaigns.
Source notes
- FBI IC3 2024
Frequently asked questions
Common questions about fedex delivery address confirmation scam
How does the fedex delivery address confirmation scam work?+
Scammers send emails claiming FedEx cannot deliver because the address on file is incomplete or incorrect. Victims click a link and enter their full address, phone number, and sometimes payment information. This data is used for identity theft or sold to other scam operations.
What are the warning signs of fedex delivery address confirmation scam?+
Email asks you to confirm an address for a package you did not order Sender domain is not fedex.com Link redirects through multiple URLs before landing on a form
What should I do if I encounter fedex delivery address confirmation scam?+
Verify your shipment directly at fedex.com using your tracking number. Do not enter personal information through links in unsolicited emails. Report to FedEx at [email protected].
Who is most at risk for fedex delivery address confirmation scam?+
This scam primarily targets Online shoppers, Adults, Professionals. It is most commonly reported in United States, Canada and typically appears on FedEx.
Is fedex delivery address confirmation scam getting worse?+
FedEx delivery address confirmation scam is currently surging — reports are increasing rapidly. It has been reported across US, CA. Last updated 2026-04-04.
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Help someone avoid this scam.
Scammers succeed because people do not talk about it. If you or someone you know has been affected, there is no shame in it — it happens to millions of people every year. Share this page with friends and family so they know what to look for.